Managed Services

Managed

FTI’s Managed IT Services is built around providing innovative and exceptional IT solutions to support your core business. Our capabilities allow us to provide turnkey IT management services to large cross section of organisations located in Canada and the U.S.A. Since our inception FTI’s managed services have been the cornerstone of our company's IT services. We provide innovative and exceptional IT solutions to support your core business.

Our strategic solutions help you manage cost, reduce risk, increase flexibility and realize operational efficiencies. By putting the day-to-day management of your IT infrastructure in our expert hands, you enhance your ability to scale for growth and concentrate on true innovation.

FTI offers a complete managed service offering covering all aspects of IT management. Our customers have the option to either select components that best fit in their current IT support structure or engage us to provide complete IT management services. Our Managed Services are governed around the ITIL framework and include important controls through reporting and Service Level Management.

Our range of Managed IT services includes:

  • Managed Infrastructure
  • Hosted Server/Co-Location
  • Managed or Hosted Microsoft Exchange
  • Managed Exchange Archiving
  • IT Asset Management
  • Business Continuity
  • Service Desk

The range of Support Services covers a wide spectrum from Telephone Support through to full Remote Management. We have innovative contracts to suit everyone's needs. Network health checks and audits, supported by our full CAD based Documentation Service have established the need for many Clients to take advantage of our Support Contracts, all of which are managed by our Service Management Centre.

Our Managed Infrastructure service helps remotely monitor and manage a clients' IT assets (servers, network devices, systems and applications) reducing an organisations support and operational costs by monitoring key IT assets, processes, thresholds and performance levels, alerting on any potential issues. The FTI service desk is alerted of any potential incidents, allowing remedial action to be initiated and scheduled to prevent downtime before it can affect services.