Infrastructure Support & Maintenance

Fiscal Trail Infrastructure Support Services provide the IT support services required to maintain reliable end user computing and networking environments. We cover every aspect of the IT infrastructure support lifecycle from installations to complete maintenance services. We can ease the burden of maintaining your company’s end-user computing environments, providing you a single point of contact under a global certified ITIL process for all your end-user hardware maintenance needs. Fiscal Trail has the people and the technology to ensure that your core infrastructure remains an asset you can rely on to deliver business value. Your IT infrastructure is the framework that allows your organisation to function. Our expertly qualified technical and support staff ensure that clients' infrastructure problems are pre-empted and/or resolved as swiftly as possible, minimising any impact on trading and profitability.

Our End-user Support Solutions provide your enterprise with a single point of contact for technology needs related to hardware and software. Our Managed Services Centre is the single point of contact 24x7 for all network-related support issues.Our engineers are knowledgeable across a range of products, vendors and technologies.

Support provided by FTI is an affordable way to maintain the health of your IT infrastructure and protect your investment. Our unique tiered service structure gives your business optimum support, at a cash-flow-friendly fixed monthly price, leaving you with the freedom to focus on running your business. We provide a wide-range of support options that meet customers diverse needs. From fixed time contracts to ad-hoc services. FTI support service offers two types of support contracts:

FTI Remote Constant Support

Our Remote Constant Support is a standard fixed rate support contract that is designed to cater for the needs of businesses of all different sizes and markets. For a simple monthly flat fee, Remote Constant Support gives you the peace of mind that regardless of issue, we will act in the agreed time frames. The flat fee approach can be tailored to include as little or as much of our support services.

Fiscal Trail RightNow Support

As an alternative to fixed rate support contracts, we also offer FTI RightNow Support. RightNow is a block hour IT support contract arrangement and is widely used by our customers requiring hardware and software support. Software support has certain grey areas which sometime fall into the category of training or consulting. RightNow removes this grey area and allows for a better support service to promptly facilitate end user requirements. RightNow is also targeted at smaller clients that require the occasional general IT assistance with the security that a service level agreement is in place.